Lightning Bytes

Dear Reader,

I took a trip down memory lane this week. I had a business
meeting at the hospital where my own Type A transformation
began. More than twenty years later, the emotion was still
raw and powerful. I was a departmental director in that
hospital when I had the brutal wake-up call that changed my
life and motivated me to help other Type A top performers
get big results without collateral damage. I am so very thank-
ful for that horrific experience which helped me grow into who
I am today.

Ready to ditch the Type A collateral damage? Want to ramp up your contribution,
leadership and happiness? Looking for an easier way to be more successful?
Grap your spot in the upcoming teleconference series, It's All About You. I
promise your life and your leadership will never be the same.

Congratulations to Robin Fleischer, Director of the Graves Center for Calling &
Career at Georgetown College. Robin's blazing quick response to last week's
Type A Challenge won a 30-minute strategy session. The answer to the challenge
was Patricia Heaton. She plays the hilarious, Type A mom, Frankie Heck, on
ABC's The Middle. Stay alert. You never know when another Type A Challenge
will show up!

Until next week, charge wisely ahead!

It's All About You: A Series of Conference Calls
Exclusively for Turbocharged Type A’s

Put an End to Type A Collateral Damage and Rev
Up Your Type A Power and Passion

It’s All About You is a ten-session series of conference
calls which reveals the top 10 traps in Type A thinking
that can derail your decision-making, problem-solving
and analytical thinking skills. Designed specifically for turbocharged Type A’s,
It’s All About You
gives you practical tactics and tools to keep your thinking sharp
and to prevent you from becoming burned out, stressed out and worn out. This
series of conference calls is a must for every Type A leader and high potential
who wants to rise above the crowd and stay there. Learn more.

Sign up before July 31, 2010 and get this teleseminar at less than 15% of
the cost of having me coach you privately. Now that’s a professional
development steal. Get off your butt and grab your spot today.

The Overlooked Credibility Killers

"I'll get the answer to you by this Friday."

"Let's meet on Tuesday afternoon to discuss it."

"I'll call you after the meeting and let you know what happened."

Are you creating small expectations and then failing to deliver? It's easier to do
than you might realize.

In the moment you create the expectation, you're sincere. You mean what you're
saying. Then things happen.

You get distracted and forget. An unexpected problem pops up that demands
your attention. You run out of time in an overscheduled day. You discover you
need more information before you can have that promised discussion.

Whatever the reason, you fail to deliver on that small expectation.

But here's where things can take a stinky Type A turn. You take yourself off the
hook.

"I'll get the answer to Jack on Monday. In the big scheme of things, a couple of
extra days don't really matter. He's so busy he won't care."

"There's no sense in having the meeting until I've got all the information I need.
I don't want to waste everyone's time."

"Nothing of substance happened in the meeting so there's really nothing to talk
about. I can just tell Sally about it when I get back to the office. After all, she's
got more important things to do than talk on the phone."

Unfortunately, everyone else is still dangling and wondering.

Have you ever been left dangling and wondering? What went through your mind?

The first time it happened, you probably gave the person the benefit of the doubt.
The third time it happened, you chalked it up to the person being overworked or
poorly organized. The fifth time it happened, you learned you couldn't trust the
person.

Here's the deal. It doesn't take too many of these small, unmet expectations to kill
your credibility.

3 Tips to Polish Your Credibility

  1. Don't be lackadaisical when making small promises or creating expectations.
    Each one reflects on you and your integrity.
  2. If you can't keep a promise or expectation, re-negotiate it BEFORE you break it.
    That's just polite behavior.
  3. When you fail to meet an expectation or to keep a promise -- no matter how
    small, informal or insignificant it may seem to you -- immediately apologize with-
    out making lame excuses.

 

I love it when you talk to me. Opinions. Arguments. Headaches. Questions.
Bring 'em on! Tell me what you think at kay@kaycannon.com or connect via
Facebook where the whole Type A tribe can join the conversation.

 

 

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