Change Reaction: Anger
In last week’s Lightning Byte, I revealed that people react to unwanted change with some version of one of four reactions: anger, sadness, confusion and withdrawal. The underlying anchor for all four of these reactions is fear. It’s perfectly normal to experience these reactions when you are processing and making sense of change. [...]
Change Reaction: Anger
Bully Impossible
“I need some serious help.”
The nondescript email flagged me down like a stranded motorist on a deserted highway.
“It could take at least an hour just to get through the background and resolving the problem.”
My curiosity snapped to attention. An hour? Must be a humdinger of a gnarly mess.
“I don’t know what to do, but [...]
Untangle the Triangle
Backstabbing. Blindsided. Back channeling.
What do all of these nasty situations have in common? Triangular communication.
Triangles create drama, destroy trust and sabotage relationships.
Let me prove it to you.
Your sixteen-year old asks you if she can spend Saturday with her friends. You tell her no and remind her [...]
Eyeball the Rules
Stuck in a squabble? Hog tied by feuding frustration? Languishing at loggerheads?
Few things throw a kink in your kabobs quicker than a never-ending, teeth grinding tussle between two Type A warriors.
Bring the bloody battle to a truce. Drill below the dueling to reveal the real bone of contention.
One of [...]
Whip the Weasel
Back channeling. Double talk. Political puffery. Bouncing decisions.
Must be springtime. The weasels are out in full force.
Last week several Type A straight shooting, get-it-done clients were at their wits’ end with the exact same problem. A passive aggressive co-worker – the weasel of the workplace – was playing [...]
Stop the Witchy Kitties at Work
Catty people are workplace terrorists inflicting horrific collateral damage. They depend upon surprise attacks to gain control and power over other people.
Here’s what you can do to stop the witchy kitties.
The list looks long but read to the end. You need all of these steps in your tool box to deal [...]
Are You Working with a Witchy Kitty?
Catty behavior is like cancer. It creates extreme collateral damage.
Unfortunately, some Type A top performers are witchy kitties.
Cattiness is mean-spirited nastiness intentionally meant to hurt or harm someone else. It destroys employee morale, productivity and engagement.
Put up with catty behavior and you’re throwing money, time and energy down the [...]
Squelching Moaning Minnies and Bellyaching Bufords: Part 2
During the 25 years I’ve been improving organizational and individual effectiveness, I’ve not encountered a nastier demon than complaining and blaming. It destroys morale, frustrates leaders and hurts productivity.
In Part 1, I identified 3 Type A traps to avoid when dealing with a workplace whiner.
Today, I’m sharing 3 tactics you can [...]
Squelching Moaning Minnies and Bellyaching Bufords: Part 1
Newsflash! Type A’s can’t stand Moaning Minnies or Bellyaching Bufords.
When dealing with a co-worker who is a chronic complainer or blamer, don’t fall into these common Type A traps.
1) Debating or arguing the merits of the complaint. It’s natural to want to argue with the complainer if we disagree with [...]